Business Process Outsourcing Service

1

Recruitment Process Outsourcing

APV Infosystems has developed Recruitment Process Outsourcing (RPO) Model. This model enables a flawless end-to-end recruitment activity outsourced to a Recruitment Services Company like APV Infosystems. APV Infosystems facilitates employee recruitment at various levels and domains by providing Skilled Resources, Tools & Technologies that virtually function as its client's "Recruitment Department". APV's highly skilled Recruitment team is responsible for end-to-end recruitment, from gathering client requirements to onboarding candidates. Aside from this, we have years of experience in re-badging employees and moving their payroll to APV Infosystems.

2

Customer Service & QRC Management

For any successful and sustainable business model, it is essential to provide end-to-end customer support through Quick, Accurate, and Quality responses. APV's Outsourcing Business Excellence model helps our clients to experience exceptional customer interaction with a high level of C-SAT. Our highly professional and skilled representatives always add value to each interaction to be able to address and resolve customers' issues in various 24/7 platforms such as Inbound, Outbound, Live-Chat, E-Mail, and Social Media etc

3

Technical Help Desk

IT Services and IT Solutions are APV's Core Centre of Excellence. We provide top-notch Technical Support and BPO Services to IT & Non-IT organizations globally, maintaining the best quality parameters. Our Technical Support BPO solutions include E-Mail Technical Support, Dialer for both Inbound and Outbound, Cloud Telephony, Chat-Bot, Omni Channel support, a Dedicated Analytics team, and enabling tools etc. APV's top priority is to mitigate downtime issues, enable high-efficiency output, minimise manual intervention, support high productivity, and accumulate data points to be able to analyze and build up a strategic viewpoint at minimum cost.

4

Finance and Accounts Outsourcing

Companies are channelizing their finance function to achieve superior results through effective operations with requisite compliance and controls, expense vs growth balance, cash flow cycle reduction, ROI maximization, IT rationalization, resource optimization, and innovative delivery models that facilitate Finance and Accounting Outsourcing (FAO) to become the desired economic transformation strategy.

5

Human Resource Outsourcing

APV's rich Human Resources Outsourcing (HRO) practice substantially supports the full spectrum of HR Services offerings. These are delivered through a combination of certified domain experts, proven transition methodology, and quality-driven operational excellence integrated with apt technology enablers.

6

Procurement Outsourcing

The current competitive market has led companies to become more responsive, strategically strengthen business performance and reduce costs. APV's process and performance management skills, integrated with the best practices and technology, provide higher productivity and sustainable quality.